Shipping Policy
Due to the nature of our products — research-grade compounds requiring strict storage and handling conditions — all sales are considered final at the time of purchase. We do not accept returns or issue refunds once an order has been placed and processed.
We strongly encourage all customers to verify their order details carefully before completing checkout.
If your order is lost, damaged in transit, or fails to arrive due to a shipping error, we will reship your order at no additional cost to you.
To qualify for a free reship, please contact us within 14 days of your expected delivery date with your order number and a description of the issue. We will investigate and arrange a reship promptly.
The following situations qualify for a free reship:
- ✓ Order confirmed shipped but never delivered
- ✓ Package lost in transit by the carrier
- ✓ Package visibly damaged upon arrival
- ✓ Incorrect items shipped due to our error
The following situations do not qualify for a reship or refund:
- ✗ Incorrect shipping address provided by the customer
- ✗ Change of mind after order is placed
- ✗ Delays caused by carrier or customs outside our control
Contact us and we will make it right. Our team responds promptly and we take every issue seriously.
Contact Support